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Customer Contact, West: A Frost and Sullivan Executive MindXchange

  • Abbreviation: CCWAFSEM
  • Conference Type: Conference
  • Start Date: 23/10/2016
  • Conference URL: http://atnd.it/49166-0
  • Hotel Venue: JW Marriott Tucson Starr Pass Resort and Spa
  • Street: 3800 W. Starr Pass Boulevard
  • City: Tucson
  • State: Arizona
  • Country: United States
  • Zip/Postal Code: 85745
  • Contact Email: events.us@frost.com
  • Contact Name: Matthew McSweegan
  • Event Twitter Account: http://atnd.it/49166-1
  • Event Facebook Account: http://atnd.it/49166-2
  • Listed: March 6, 2016 10:59 am
  • Expires: This ad has expired


Top 5 Reasons to Attend:
– Customer Engagement is Undergoing it’s Own Form of Digital Transformation – Are you ready for the post-millenial control shift to mobile, chat, and social media customer interactions? Can you deal with the unrelenting, demanding consumers that want immediate access to every communication channel available? Develop a roadmap for transformation and move the customer care bar from “good” to “great”.
– It’s A New Connected World – Understand the advanced technologies now available to address evolving needs and the real threats facing the adoption of new consumer technologies. Turn all of your support interactions into opportunities to boost adoption and increase brand loyalty
– Are You in the Cloud? – The cloud market is maturing at a rapid rate. It’s no longer a question of whether to utilize the cloud, but how and when. Develop your plan to take advantage of the growth in cloud, enabling flexibility in IT investments, while leveraging a hosted option that helps you keep pace with today’s fast-changing technologies
– Overcome The Consumer’s Love/Hate Relationship With Customer Service – Transforming your customer contact strategy is no longer just a “nice to have” but is a ‘must have”. Get ready to treat every customer as an individual rather than faces in the crowd. Fine tune techniques for providing a seamless and personalized conversation to create stickiness with your customers
– Is Complexity Driving You Crazy? – Complex products and services, intricate systems interfaces and a dizzying array of measurements and key performance indicators (KPIs) that agents and managers are trying to meet is the reality in the contact center space today. Learn how to penetrate new markets and grow existing ones by deploying creative solutions

All this and so much more will be covered at the 12th Annual Customer Contact, West: A Frost and Sullivan Executive MindXchange.

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Ad Reference ID: 78356d9716be3469

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